Shipping policy
At Soulampia, all items are made to order. This means that when you place your order, we print/make that item just for you, one at a time, for the best quality!
Since we source the products from worldwide, your items might be shipped from overseas by international carriers before they reach your shipping address. Please note that not all Soulampia products are made strictly in the US.
Please follow the tracking information closely and the Estimated arrival time (ETA) displayed on each product page at the time of ordering.
We process orders Monday through Friday, Pacific Standard time. Soulampia excludes holidays observed by the Post Office: New Year’s Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.
Shipping carrier: UPS Mail Innovations, USPS, DHL, UniUni, YunExpress
Shipping & Handling (Business Days)
| Product | Processing Time (Business Days) |
Expected Shipping Time (Business Days) |
|
|---|---|---|---|
| US | Rest of The World | ||
| Regular T-shirt, Sweatshirt | 1-3 | 5-8 | 12-18 |
| Ceramic Mug (Regular, 3D Effect, Color-changing) | 1-3 | 5-8 | 12-18 |
| Leather Belt, Wallet, Tape Measure, Jewelry Dish | 4-6 | 5-8 | 12-18 |
| Tumbler / Doormat | 2-5 | 7-10 | 7-10 |
| All-over-print Apparel (T-shirt, Dress, Pajamas, etc.) | 2-5 | 7-10 | 7-10 |
| Metal Sign, Ornaments, Phone Case, Car Accessories | 2-5 | 7-10 | 7-10 |
Tracking Notification
An email with the tracking number will be sent to you as soon as your Soulampia order is shipped. We will also keep you updated with the latest tracking updates via email. Please allow 2-5 days for the carrier to scan your package. If you need help, contact Soulampia Support.
Shipping Address
Please provide the correct address at checkout. Soulampia is not responsible for deliveries to incorrect addresses provided by customers. Orders lost due to mail theft won't be compensated by Soulampia.
Order marked delivered yet not received
If your tracking shows "Delivered" but you haven't received the package, please contact Soulampia Customer Support immediately for assistance.